Made on
Tilda
Publication date: 24 September 2026
Effective date: 24 September 2026
Version: v.2.3 (dated 24 September 2026)
This is an English translation. In case of any discrepancy, the Russian version published at https://promoos.tech/aup prevails.
1.1. This Acceptable Use Policy (hereinafter, the "AUP") forms an integral part of the Public Offer (Agreement) for the use of the PromoOS Service, published at https://promoos.tech/en/terms.
1.2. The AUP sets out the types of activity for which the Service is not provided, the list of prohibited Content and actions, and the consequences of breaching the established prohibitions.
1.3. The provisions of the AUP apply to the User, the User's employees, contractors and any third parties acting on behalf of the User or using the User's Account.
1.4. Ignorance of the AUP does not release the User from liability for a breach.
1.5. Use of the Service is permitted only to persons who have reached 18 (eighteen) years of age.
The User is prohibited from using the Service to generate, upload, store, process, distribute or otherwise use Content that falls within any of the following categories:
2.1.1. Pornographic materials and other sexual content intended for an 18+ audience, including depictions of sexual acts and of exposed genitals in a sexual context.
2.1.2. Child pornography or sexual materials involving minors (persons under 18 years of age), including synthesised (AI-generated) images. This violation is an unconditional ground for immediate blocking of the Account and for the transfer of information to law enforcement authorities.
2.1.3. Deepfake pornography — images, video or audio created using AI that simulate the naked body or sexual acts of a real person without that person's express consent.
2.1.4. Materials that promote or justify sexual violence or contain instructions for committing it.
2.2.1. Materials that promote, justify or incite violence against an individual, a group of persons or a state.
2.2.2. Threats of physical reprisal, murder or infliction of grievous bodily harm.
2.2.3. Materials that promote extremism, terrorism, separatism or the incitement of national, racial, religious or social hatred.
2.2.4. Instructions for the manufacture of weapons, explosives, or chemical or biological agents.
2.2.5. Materials that glorify terrorist organisations, their leaders or their actions.
2.3.1. Knowingly false information that discredits the honour, dignity or business reputation of a specific person (natural person or legal entity).
2.3.2. Inaccurate socially significant information presented as accurate (fakes) that is capable of causing panic, mass riots or other grave consequences.
2.3.3. Use of the Service to create and distribute fake reviews of goods, works or services, and to artificially inflate ratings using AI-generated texts.
2.4.1. Materials that infringe copyright, trademark rights, patents, trade secrets or other intellectual property rights of third parties, including the promotion of counterfeit goods, replicas and pirated content.
2.4.1.1. Ideas, topics, formats, structure and techniques of other persons' publications are not protected by copyright. Therefore, the adaptation of ideas and the following of trends in the Service do not constitute a breach: the User creates their own Content in the same format, mechanics or meme scenario with their own people, product, text and footage.
2.4.1.2. It is prohibited, without the right holder's permission, to use other persons' materials themselves: to insert another person's video or its frames, to copy another person's text verbatim, to use other persons' photographs, characters or trademarks, as well as music and sound from a trend outside the platform's library that grants the right to them. Trending audio in a publication is permitted only if the User adds it using the platform's own tools or holds the rights to it.
2.4.2. Materials that the User is not entitled to distribute by virtue of a contract or law.
2.4.3. Personal data of third parties processed without a lawful basis (consent, contract, requirement of law).
2.4.4. Images, video or audio that simulate the appearance or voice of a specific person without obtaining that person's or their legal representative's express consent to such use.
2.4.5. Facial images and voice recordings of persons under 18 years of age for the creation of AI avatars and voice clones.
2.5.1. Malicious software (viruses, trojans, worms, spyware, ransomware).
2.5.2. Instructions for hacking computer systems, phishing, data theft, or unauthorised access to networks and servers.
2.5.3. Materials used to generate spam, phishing emails or fraudulent messages.
2.5.4. Instructions for the manufacture of narcotic drugs, psychotropic substances or their precursors.
2.6.1. Materials that promote or justify suicide or contain instructions for committing suicide.
2.6.2. Materials related to gambling in jurisdictions where it is prohibited by law.
2.6.3. Materials used to organise illegal gambling, lotteries or financial pyramid schemes.
2.6.4. Materials that breach advertising legislation (including hidden advertising and advertising without labelling in jurisdictions where labelling is required).
2.7.1. The User is prohibited from using the Service to generate Content containing:
2.7.2. The User warrants that all factual data, characteristics and claims included in prompts or input files for the generation of advertising Content are true and supported by documentary evidence.
2.7.3. If the Company receives a substantiated claim or a demand from a government authority concerning a breach of advertising legislation in connection with Content generated at the User's request, the Company may:
2.8.1. The Service is intended for the promotion of lawful goods, works and services. This Offer is not addressed to, and the Service is not provided to, persons whose activity or whose business promoted using the Service falls within any of the following spheres, including where such activity is lawful:
2.8.2. The restriction established by clause 2.8.1 applies equally to all Users and is due to the fact that the Company does not assume the risks associated with the content of Content in these spheres.
2.8.3. The restriction does not apply to Content that merely mentions religion, politics or the specified spheres for educational, historical, artistic or cultural purposes and does not serve to promote such activity. A lawful business that does not fall within the listed spheres but operates in a sensitive niche is not subject to the restriction.
2.8.4. The Company may:
2.8.5. If the Account is blocked under clause 2.8.4 before the User has generated Content for an activity referred to in clause 2.8.1, the amounts paid are refunded in full. In all other cases, settlements are made in accordance with the Refund Policy.
The User is prohibited from performing the following actions with respect to the Service:
3.1.1. Carrying out DDoS attacks, flooding or other actions that disrupt the operation of the Service.
3.1.2. Conducting vulnerability scanning or penetration testing without the Company's written permission.
3.1.3. Attempting to gain unauthorised access to the Company's systems, other users' Accounts or databases.
3.2.1. Automated data collection (scraping, parsing) from the Site, the Service or the Service API without the Company's written permission.
3.2.2. Using bots, scripts or other automated means to generate requests exceeding the limits established by the Plan.
3.2.3. Performing generations in a volume substantially exceeding the reasonable needs of an ordinary user for the purpose of overloading the Service.
3.3.1. Decompiling, disassembling, deobfuscating or otherwise attempting to reconstruct the source code of the Service.
3.3.2. Extracting, copying or reconstructing the AI models used by the Service, including their weights, architecture and parameters.
3.3.3. Using the Service's output to train the User's own AI models that compete with the Service without a separate written agreement with the Company.
3.4.1. Creating multiple Accounts in order to obtain an additional Generation Allowance, free Plan or trial period beyond those provided for. If a website or other business data are already used in two Accounts, the third and subsequent Accounts with those data are blocked until an explanation is received in accordance with clause 5.6.3 of the Public Offer.
3.4.2. Using proxies, VPNs, Tor or other means to conceal the real IP address when committing breaches of the AUP.
3.4.3. Attempting to circumvent blocks and automated checks imposed by the Company, including rephrasing the business description or a request in order to conceal an activity referred to in clause 2.8.1.
3.5.1. Reselling access to the Service to third parties as a standalone product without concluding a separate partner or reseller agreement with the Company.
3.5.2. Granting access to the User's Account to persons who are not employees or authorised representatives of the User (for natural persons, access is granted to the User only).
4.1. The Company carries out automated checks of the business description that the User provides in the questionnaire and of Content generation requests for compliance with section 2 of the AUP, as well as automated monitoring of generated Content and of the User's actions (filters, classifiers, anomaly detection algorithms).
4.2. If an automated check reveals signs of a breach, the request may not be fulfilled, and the business description, the request or the Content may be referred for manual review.
4.3. Automated monitoring does not guarantee the detection of all breaches of the AUP. The User may not rely on the absence of a block as confirmation of the lawfulness of the User's actions.
4.4. The Company reserves the right to carry out a manual review of the User's Content and logs where there are reasonable suspicions of a breach of the AUP (including upon receipt of a complaint from a third party or the triggering of an automated check).
4.5. In the course of a manual review, the Company's employees (or authorised third parties bound by confidentiality obligations) obtain access to the User's Content for the purpose of ensuring compliance with the AUP.
Upon detecting a breach of the AUP, the Company may apply one or more of the following measures:
5.1.1. Refusal to fulfil a generation request.
5.1.2. Warning — sent to the User's email address in the case of minor breaches committed for the first time.
5.1.3. Temporary blocking of access to the Service — for a period of 24 hours to 30 days.
5.1.4. Permanent blocking of the Account — complete and indefinite termination of access to the Service.
5.1.5. Deletion of Content that breaches the AUP — selective or complete deletion of the User's data.
5.1.6. Refusal to refund amounts for the current period in the manner provided for by section 6 of the Refund Policy, subject to clause 2.8.5 of the AUP.
5.1.7. Transfer of information to law enforcement authorities — in the case of breaches bearing signs of criminal offences (child pornography, terrorism, cybercrime).
5.2.1. The specific measure or combination of measures is chosen by the Company at its discretion, taking into account:
5.2.2. The Company is not obliged to provide the User with evidence of a breach before applying measures if doing so could disrupt the operation of security systems or disclose monitoring methods.
5.3.1. When blocking an Account, the Company sends the User a notice to the email address provided upon registration, stating the fact of the blocking, the general ground (with reference to the relevant clause of the AUP) and the appeal procedure.
5.3.2. The Company may withhold the detailed technical reasons for the triggering of security systems if their disclosure could reduce the effectiveness of those systems.
6.1. A User whose Account has been blocked for a breach of the AUP, or who has been refused the provision of the Service under clause 2.8.4, may file an appeal within 15 (fifteen) calendar days from the date of receipt of the notice.
6.2. An appeal is sent to support@promoos.tech marked "AUP Appeal" and must contain:
6.3. The period for reviewing an appeal is 30 (thirty) calendar days from the date of its receipt.
6.4. Following the review, the Company makes one of the following decisions:
6.5. The decision on an appeal is final for the purposes of the AUP. A dispute may be referred to the court in accordance with section 10 of the Public Offer.
7.1. A third party who believes that Content generated by a User of the Service infringes its rights may send a complaint to support@promoos.tech.
7.2. The complaint must contain:
7.3. The Company reviews the complaint within 30 (thirty) calendar days and may:
7.4. The Company is not an arbiter in disputes concerning the rights of third parties. Deletion of Content upon a complaint does not constitute an acknowledgement by the Company that an infringement has taken place. A dispute between the complainant and the User is subject to resolution in court.
8.1. This AUP may be amended by the Company in the manner provided for by section 9 of the Public Offer.
8.2. The invalidity of any clause of the AUP does not entail the invalidity of the remaining clauses.
8.3. The AUP applies together with the Public Offer, the Privacy Policy, the Refund Policy and the Russian Federation Compliance Policy, which form integral parts of the Agreement.
OsOO «Promoos» («PromoOS» LLC)
Registration number: 329936-3301-ООО
TIN (INN): 00906202610151
OKPO: 34999498
Registered address: 64b Erkindik Avenue, Pervomaisky District, Bishkek, Kyrgyz Republic
Email for complaints and appeals: support@promoos.tech