Made on
Tilda
Publication date: 24 September 2026
Effective date: 24 September 2026
Version: v.2.3 (dated 24 September 2026)
This is an English translation. In case of any discrepancy, the Russian version published at https://promoos.tech/refund prevails.
1.1. This Refund Policy (the “Refund Policy”) is an integral part of the Public Offer (Agreement) for the use of the PromoOS Service published at https://promoos.tech/en/terms.
1.2. The Refund Policy sets out the terms, procedure and cases in which the User is entitled to demand a refund of monies paid to the Company.
1.3. The Refund Policy has been developed taking into account the requirements of the Company’s payment partners and the applicable consumer protection legislation in the relevant jurisdictions.
2.1. In accordance with clause 5.3 of the Public Offer, the service of granting the right to use the Service is deemed rendered at the moment the Service processes the User’s request to generate Content.
2.2. Digital content (generation results) is provided to the User directly at the moment of the request and cannot be returned in the form in which it was received. Therefore, the consumed Generation Allowance constitutes a service rendered and is not refundable.
2.3. Deletion of generated Content at the User’s initiative does not restore the consumed Generation Allowance.
2.4. Refunds are made in the cases and in the amounts provided for in Section 3 of this Policy.
3.1.1. The User is entitled to demand a refund of a pro rata portion of the payment for the current billing period if the Service was completely unavailable to all Users (a global outage) for more than 72 (seventy-two) consecutive hours.
3.1.2. The following shall not be deemed a global outage:
3.1.3. In the event of a global outage, the User is entitled to demand a refund in an amount proportional to the number of full calendar days during which the Service was unavailable, but not exceeding 100% (one hundred percent) of the cost of the current billing period.
3.2.1. If funds were charged as a result of a technical error of the Company or a payment partner (including a double charge for the same period, or a charge after auto-renewal was disabled), the Company refunds the erroneously charged amount in full.
3.2.2. The following shall not be deemed an erroneous charge:
3.2.3. An auto-renewal charge after which the User has not used the Service is treated as a withdrawal from the Agreement under Section 3.3 and is refunded in full if the request is submitted within 14 calendar days of the charge date.
3.3.1. Any User — a natural person, an individual entrepreneur or a legal entity — is entitled to withdraw from the Agreement at any time by sending a request to support@promoos.tech or by deleting the Account.
3.3.2. Upon withdrawal from the Agreement, the Company refunds the amount paid less the cost of the services actually rendered before the date of receipt of the request.
3.3.3. The cost of the services actually rendered is calculated using the following formula:
Cost of Services Rendered = Amount Paid × Usage Share
where the Usage Share is the greater of the following two values:
Refund Amount = Amount Paid − Cost of Services Rendered.
Example. A User paid USD 30 for a monthly Plan and, 6 days later, having consumed 40% of the Generation Allowance, withdrew from the Agreement. The elapsed time share is 6/30 = 20%; the consumed allowance share is 40%. The greater value, 40%, is used. The cost of services rendered is USD 12; the refund amount is USD 18.
3.3.4. If the User has not used the Service after payment, the refund amount is calculated solely on the basis of the elapsed time share. If the request is submitted within 14 calendar days of the payment date and the Service has not been used, the amount paid is refunded in full.
3.3.5. Information on the consumed Generation Allowance is taken from the Service’s technical logs. At the User’s request, the Company provides a usage statement for the paid period.
3.3.6. For annual and multi-month Plans paid for at a discount, the Amount Paid is the amount actually paid, taking the discount into account. The elapsed time share is calculated on the basis of the entire paid period, and the consumed allowance share on the basis of the entire Generation Allowance for the paid period.
3.3.7. Refund in the form of bonus generations.
3.3.7.1. Instead of a monetary refund, the User may, at the User’s option, receive the refund amount to the internal balance of the Account in the form of bonus generations (credits) (“Bonus Credits”).
3.3.7.2. Bonus Credits:
3.3.7.3. The refund method is chosen by the User. In the absence of an express choice by the User, the refund is made in money.
3.3.8. Prevention of abuse.
3.3.8.1. The Company may refuse a refund if it is established that the User has created multiple Accounts in order to repeatedly obtain a trial period, discounts or refunds.
3.3.8.2. For verification purposes, the Company may use information it already processes: IP address, email address, payment identifier in the payment system, and the last 4 digits of the card.
3.3.9. Account freeze.
3.3.9.1. A User who has temporarily stopped using the Service may, instead of withdrawing from the Agreement, apply to the Company with a request to freeze the Account.
3.3.9.2. A freeze request is sent to support@promoos.tech marked “Account Freeze” and must contain:
3.3.9.3. If the request is approved, the User’s Account is frozen for the specified period, but for no more than 6 (six) months. During this period:
3.3.9.4. Upon expiry of the freeze period, the Account is automatically unblocked, and the User regains access to the Service on the same terms as before the freeze, with the balance of generations and Bonus Credits retained.
3.3.9.5. The User may extend the freeze by submitting a new request before the current freeze period expires. The total freeze period may not exceed 12 (twelve) months within any 24 (twenty-four) consecutive months.
3.3.9.6. The Company may refuse to freeze the Account if:
3.3.9.7. A freeze does not deprive the User of the right to withdraw from the Agreement under clause 3.3.1. The freeze period is not included in the elapsed time of the paid period.
3.4.1. Upon the occurrence of force majeure circumstances (natural disasters, wars, epidemics, actions of government authorities that have prohibited the use of payment systems or access to the Service in the User’s territory), the Company may offer the User:
3.4.2. The User’s right to withdraw from the Agreement under Section 3.3 is retained in the event of force majeure.
3.5.1. Refunds to Users from the Russian Federation are made through the payment partner Lava.top to the card used for payment, subject to the rules of the payment systems operating in the territory of the Russian Federation.
3.5.2. If a refund to the original card is impossible, the Company may request from the User the details of another account or card opened in the User’s name.
3.5.3. Refunds are made in the currency of payment. Exchange rate differences arising at the User’s bank are not compensated by the Company.
3.6.1. If a Plan was paid for in Telegram Stars, the refund amount is calculated in Stars in accordance with the rules of this Policy and is returned to the User’s Stars balance in Telegram by means of Telegram. The Company does not make monetary refunds for payments made in Stars.
3.6.2. A refund request for a payment made in Stars is submitted to support@promoos.tech in accordance with the procedure set out in Section 4.
3.6.3. Refunds of Stars purchased by the User from Telegram, Apple or Google are governed by the rules of those companies.
No monies are paid or refunded for the free Plan and the free trial period. The first charge after the trial period of which the User did not receive a reminder within the time limit set out in clause 5.6.2 of the Offer is refunded in full.
4.1. A refund request is sent to support@promoos.tech marked “Refund”.
4.2. The request must contain:
4.3. The Company reviews the request within 10 (ten) business days of the date of receipt.
4.4. Based on the results of the review, the Company:
4.5. A refusal to refund may be appealed in accordance with the procedure set out in Section 10 of the Public Offer.
5.1. Refunds are made by the same method by which the payment was made:
5.2. If payment was made against an invoice from the bank account of a legal entity or an individual entrepreneur, the refund is made to the bank account whose details are specified in the refund request.
5.3. The refund period for payments made through payment systems is up to 10 (ten) business days from the date of the refund decision.
5.4. The Company is not liable for refund delays caused by actions of payment partners or the User’s card-issuing banks.
6.1. If the Account is blocked for violation of the Acceptable Use Policy (AUP), monies paid for the current period are not refunded, unless otherwise provided by mandatory rules of law of the country of residence of a User who is a consumer.
6.2. Payments for periods beginning after the date of blocking, if charged, are refunded in full.
7.1. If the Company decides to completely discontinue the operation of the Service (clause 8.2 of the Public Offer), the Company refunds to Users a pro rata portion of the payment for the unused period from the date of discontinuation until the end of the paid period.
7.2. The refund is made within 30 (thirty) calendar days of the date of discontinuation of the Service.
8.1. Before contacting the bank to dispute a payment (a chargeback), the User undertakes to submit a refund request in accordance with Section 4 of this Policy.
8.2. In the event of an unjustified chargeback (where a refund is not provided for by this Policy), the Company may:
8.3. A justified chargeback (where a refund is provided for by the Policy, but the Company refused or failed to respond in time) does not entail the above consequences.
9.1. This Refund Policy may be amended by the Company in accordance with the procedure set out in Section 9 of the Public Offer. Amendments do not apply to payments made before their entry into force.
9.2. In the event of a conflict between this Refund Policy and mandatory requirements of applicable consumer protection legislation, the legislation shall apply.
Limited Liability Company «PromoOS» (OsOO «Promoos», «PromoOS» LLC)
Registration number: 329936-3301-ООО
TIN (INN): 00906202610151
OKPO: 34999498
Legal address: 64b Erkindik Avenue, Pervomaisky District, Bishkek, Kyrgyz Republic
Email for refund requests: support@promoos.tech